Frequently asked questions
Quick answers about ordering, delivery, prescriptions and returns at CareSynq Pharmacy in Ajman.
Ordering & payment
How do I order from CareSynq Pharmacy?
Browse the shop, add products to your cart and check out with your name, mobile number, emirate and delivery address. You will get an order number you can track.
Which payment methods do you accept?
You can pay online by card through Ziina at checkout, or choose cash on delivery.
Do I need an account to order?
You need to sign in so we can save your order and let you track it under My Account.
Can I change or cancel my order?
Message us on WhatsApp as soon as possible. We can change or cancel an order before it leaves the pharmacy.
Delivery
Where do you deliver?
We are based in Al Nuaimia 1, Ajman and deliver across Ajman and nearby emirates. Choose your emirate at checkout.
How do I track my order?
Open My Account and press Track next to your order to see each step, from received to delivered.
Can I collect my order from the pharmacy?
Yes. Visit us in Al Nuaimia 1, Ajman during opening hours, or message us on WhatsApp to arrange it.
Prescriptions & medicines
Can I buy prescription medicines online?
Yes, with a valid prescription. Under UAE health law a pharmacist must review your prescription before prescription-only medicines are dispensed.
Can a pharmacist advise me?
Yes. Our pharmacists can answer questions about medicines, side effects and everyday health. Message us on WhatsApp or visit the pharmacy.
Are your products genuine?
We sell genuine, registered products from trusted brands and licensed suppliers in the UAE.
What should I do in a medical emergency?
Call 998 for an ambulance or 999 for police straight away. Do not wait for an online reply.
Returns & refunds
Can I return a product?
Sealed non-medicine items can be returned within 7 days. Medicines cannot be returned unless they are faulty or we sent the wrong item.
My order arrived damaged — what now?
Tell us within 48 hours with a photo on WhatsApp and we will replace or refund the item.
Store & contact
What are your opening hours?
We are open every day from 10:00 AM to 11:00 PM.
Where is CareSynq Pharmacy?
Al Nuaimia 1, Ajman, UAE (plus code 9FQ7+5JJ). Directions are on our Contact page.
How can I contact you?
WhatsApp us on 050 690 5112 — it is the fastest way to reach our team. You can also use the chat assistant on our website.
Still need help?
Message our team on WhatsApp 050 690 5112 — open daily 10:00 AM – 11:00 PM.